Refund policy
At JUMO, we take pride in the story and quality behind every product we create. Please review our Returns & Exchange Policy before placing your order.
We offer a 7-Day Trial Policy. If more than 7 days have passed since your order was delivered, we will unfortunately be unable to offer a return, exchange, or refund.
- Returns and exchanges can be requested within 7 days of delivery.
- Products must be unused and returned in their original packaging.
- Reverse pickup is available for eligible orders.
- Approved exchanges are subject to stock availability.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the product must:
- Be unused and in the same condition in which it was received.
- Be returned with all original packaging and accessories.
- Be submitted for return or exchange within 7 days of delivery.
Please note that approved exchanges are subject to stock availability at the time of processing.
Non-Eligible Return, Exchange & Refund Requests
A return, exchange, or refund request may be declined if:
- The request is raised more than 7 days after delivery.
- The product has been worn, used, washed, damaged, or altered.
- The product is returned without its original packaging.
- The returned item fails our quality inspection.
- A damaged, defective, or incorrect item claim is raised without a valid unboxing video.
Refund Eligibility
Refunds are only applicable in cases where Jumo has delivered the wrong product or where the product is received in a damaged condition.
For damaged, defective, or incorrect product claims, a complete unboxing video is mandatory. The video must begin before the package is opened and must clearly show the shipping label and AWB number at the start of the video.
Refunds will be processed only after the claim has been reviewed and approved by our team.
Refund Processing
For approved refund cases, eligible refunds are typically processed within 48 hours after the returned item has been picked up from your address or after the claim has been approved, as applicable.
Damaged, Defective, or Incorrect Products
If you receive a damaged product, defective product, or incorrect item, please contact us immediately.
To help us investigate and resolve the issue quickly, please share:
- A complete unboxing video starting before the package is opened.
- The shipping label and AWB number clearly visible at the beginning of the video.
- Clear photos showing the issue, where applicable.
Important: For claims relating to damaged, defective, or incorrect products, the unboxing video must begin before the package is opened and clearly show the shipping label and AWB number.